February 8, 2013

Guest Photos: Good or Bad Idea?

by Laurel Egan
The problem is even the most well intended guests can get it wrong, so very wrong! Above is a photo from a restaurant with a rating of 4.5 out of 5 based on customer reviews. A restaurant with really excellent reviews. In fact I've printed some below:
  • “Expensive but worth it”
  • “High Quality restaurant”
  • “Really made you feel special!”
  • “Excellent Food and Service”
  • “A-Mazing!”
In spite of the great comments and rating, this well intended photo is the first impression visitors get from this top travel advice website. So the question, Are guest photo uploads good or bad, seems like a really bad idea if you're this restaurant. Unfortunately for now, we can't reasonably regulate the input of customers without giving "bad" facilities the ability to sensor the truth.
The best solution is to monitor your social media and representation vigilantly. And make sure you upload plenty of your own quality photos. Don't leave it to chance.

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