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Good post –

6 Keys to Building a Service Culture

from Inc. Magazine online

"If you don't take care of your customers, someone else will. How you treat—or mistreat—them determines how long your doors stay open," says Harvey Mackay. Short and to the point in his recent post with John Tschohl, president of Service Quality Institute. They don't tell us anything we don't already know, but remind us of things we may have let slide. Bottom line – you can get help getting customers through the doors, but keeping them is up to you. Customer satisfaction and loyalty are critical factors to survival in this industry. If I had one thing to add, it would be to listen to your customers and employees, then follow up with responses and action. Social media is a powerful tool for moving your business forward into the future. Make sure it's an integral component of your strategy.